Frequently Asked Questions

Expert answers about pearl types, quality grading, care, and buying — from Tin Yin Jewellery (HK) Limited with over 45 years of experience.

How to make and order?

To receive a Free Quote or view our New Arrivals, please submit an inquiry form from the website or email us at info@tinyin.com. We welcome your questions and custom requirements, and a sales representative will contact you via email shortly.

WhatsApp: +852-55464091                       WeChat ID: TinYinJ

What is the minimum order?

Minimum Order Quantities (MOQ) depend on the specific product.
Whether you need a small trial order or large-scale production, contact us today to discuss your project requirements.

Can I request samples?

Yes, we provide samples (applicable fees and shipping charges apply). This allows you to verify our pearl quality before placing a bulk order.

How to pay?

1. Pay via PayPal:
Once your order is confirmed, we will send you a secure PayPal payment link to complete your transaction.
2. Wire Transfer:
After you confirmed your Order, We’ll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.

How to ship?

We ship worldwide through EMS Speedpost, DHL, UPS, and FedEx to your exact confirmed shipping address.
As soon as your package is sent out, we will email you a tracking number so you can track your shipment in real-time.

Do you offer customization?

Yes, our OEM/ODM capabilities allow us to support custom jewelry designs and branded packaging solutions.
Contact us with your specific needs to get started.

What packaging options are available?

Our pearls are packed in protective PP bags. Customised packaging options are available for branding purposes.